Replacement Policy
At Ownitpure, we’re dedicated to ensuring your satisfaction with every purchase. If something isn’t quite right, our replacement policy is here to make things right.
Eligibility for Replacement
- Order Value: Replacements are eligible for orders with a total value above Rs 1,000.
- Condition: Products must be received in a damaged condition to qualify for replacement.
Procedure for Replacement
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Report the Issue:
Notify us about the damaged product within 3 days of delivery. -
Proof of Damage:
Share clear photos or videos of the damaged product along with the original packaging. -
Assessment:
Our team will review the damage and confirm if your product qualifies for a replacement. -
Replacement Process:
Once approved, we’ll dispatch a replacement product at no additional cost to you.
Important Notes
- Non-Damaged Items: Products that are not damaged upon delivery are not eligible for replacement.
- Time Frame: Replacements are subject to product availability and may take up to 14 business days for processing and shipping.
- Contact Us: For assistance, reach out to our team at info@ownitpure.com or call +91 9009386555.
Refund & Delivery Policy
We value your trust and strive to deliver a seamless shopping experience. Here’s what you need to know about our delivery and refund processes:
Delivery Policy
- Delivery Timeframes:
- Minimum: 3 days from order confirmation.
- Maximum: 14 days from order confirmation.
- Additional Info: Delivery timelines may vary based on your location and logistical factors. Rest assured, we’ll keep you updated every step of the way.
Refund Policy
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Refund Initiation:
If we are unable to fulfill your order due to inventory issues, we’ll initiate a refund within 14 days of the order date. -
Processing Time:
Once approved, the refund will be processed within 1 to 14 days.
Need Help?
Our customer service team is here to assist with any concerns regarding your order, delivery, or refunds.
📧 Email: info@ownitpure.com
📞 Call: +91 9009386555
